Frequently Asked Questions

Can I adjust the volume and settings without the app?

Yes. The left hearing aid has buttons for volume control. The right hearing aid controls the different modes available with your devices.

  • All-day AI: This amplifies people’s voices and reduces all other noises.
    • When All voices is selected, your hearing aids will not remove voices behind you.
    • When Front voices is selected, your hearing aids WILL remove voices behind you.
  • Conventional: This amplifies voices and ambient noises like a conventional hearing aid.
  • Live music: This is designed for more natural-sounding music at a concert or live performance.

You can make additional adjustments in the Fortell app such as adjusting the volume of the hearing aids independently, adjusting the equalizer, and browsing new or previous adjustments your audiologist has shared with you.