Frequently Asked Questions

You’ll receive a soft cleaning brush as a part of your kit. Give your hearing aids a gentle scrub whenever you notice wax buildup or at least every few days to prevent clogging of the receiver/speaker. If clogging occurs, we also include wax guards that you can easily replace. Click this link to open a video tutorial in the Fortell companion app.

We also recommend keeping the hearing aids in their charging case when not in use. This helps keep out moisture and extends the life of your hearing aid. Remember to also remove your hearing aids before bathing, swimming, and applying products like lotion or hairspray.