Frequently Asked Questions

Reach out to us! If you have the Fortell app, you can contact us there, or call us at (917) 410-5407. If you’re comfortable, you can also try a few of these basic steps on your own.

• Before anything else, make sure your hearing aids are charged. Place them in the charger:
  • 1 blinking light = Still charging, this may be the issue.
  • 2-3 solid lights = Sufficient charge to turn on, this is likely not the issue.
• Clean them: Use the provided brush to remove any wax buildup.
• Change the wax guard: If cleaning doesn’t help, try replacing the wax guard. Watch a video tutorial in the Fortell companion app.